Shipping policy

Shipping and Delivery Policy

Last updated: August 2026

Our goal at MADÈNE is to ensure that your dresses are delivered quickly, securely, and in perfect condition. We are committed to providing a reliable and convenient shipping experience for our customers worldwide.

1. Order Processing Time

All orders are typically processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped. For custom-made or personalized items, processing times may vary, which will be explicitly stated on the product page.

2. Shipping Rates and Estimated Delivery Times

We are proud to offer free shipping for our dresses to eligible international destinations.

Shipping Destination: Spain
FREE SHIPPING: Estimated delivery time: 3 to 9 business days.

Please note: Delivery times are estimates and begin from the date of shipment, not the date of order placement. Delivery times may vary depending on the destination and local shipping conditions.

3. Order Tracking

Once your package has been handed over to our logistics service provider, you will automatically receive a shipping confirmation email with a dedicated tracking number. Please allow up to 48 hours for the tracking information to update. If you do not receive your tracking details within 3 business days, please check your spam folder or contact our support team.

4. Important Shipping Notes

Delays Outside Our Control: Although we work with reliable shipping service providers to ensure timely delivery, MADÈNE cannot guarantee delivery dates in the event of unexpected delays caused by severe weather conditions, carrier bottlenecks, customs processing, or global logistical disruptions. Your applicable consumer rights remain unaffected.
Lost or Damaged Packages: If your order arrives damaged or your package is lost during transit, please contact us immediately at help@madene-paris.com with your order number and, when applicable, photos of the packaging and the product. Our support team will investigate the issue and arrange an appropriate resolution, including a replacement or refund where applicable.